tag:blogger.com,1999:blog-8645528666204974735.post7280725792145210366..comments2023-07-16T07:58:04.405-06:00Comments on CK KOTM: updateUnknownnoreply@blogger.comBlogger86125tag:blogger.com,1999:blog-8645528666204974735.post-44290508651635456582009-01-05T16:35:00.000-07:002009-01-05T16:35:00.000-07:00I'm a bit confused. I've gone up and I've gone do...I'm a bit confused. I've gone up and I've gone down. I was happy and then I was sad. I was disappointed and then I was hopeful ... where is it going to end?<BR/><BR/>I had a horrid time ordering. I don't know what MST actually is here in Connecticut, but it's not 9:00 EST or 10:00. I think it's 10:30. Because that's when I finally got the KOTM page to change from 'coming soon' to 'now available'. So, I tried to order. Had to try several times to log in. Had to try several times to get it in my cart. Had to restart and try several more times for it to take my credit card information. I finally got it to accept and got a 'Thank You for Your Order' page and a confirmation email that only stated that I had placed an order, my order number and that I would be charged once it was shipped. I was very happy.<BR/><BR/>Then, I checked Becky's blog ... and heard what everybody was going through. I felt so bad for them. And so happy for myself because I thought I had been one of the lucky ones :)<BR/><BR/>And then I heard that even people like me weren't actually getting our kits. That because I had a $0 confirmation email, that it wasn't going to work ... devastation! My credit card hadn't been billed - despair!<BR/><BR/>But, wait, I might actually get one ... but then no ... then yes! ... then no.<BR/><BR/>What was going on?<BR/><BR/>I didn't get a confirmation email over the weekend. Should I call on Monday? I thought I would.<BR/><BR/>Then, I received a confirmation email this morning with an actual amount, all the details, telling me it was being shipped ... I was so happy! I was so relieved! I thought for sure that I was one of the lucky few! I double checked - my credit card had been billed! I was so excited!<BR/>I wasn't going to call anymore because why do they need me adding to the chaos when I had my blissful confirmation number?<BR/><BR/>And then ... I read these comments and some people say that an email this morning means I'm not getting one but that I'm on pre-order. My order number ends in a .1 ... MY CREDIT CARD HAS BEEN BILLED!<BR/><BR/>What's going on? What's actually going to happen? I sent an email off and will call tomorrow, but I doubt I'll get a real answer. I'm so disappointed right now.Jessicahttps://www.blogger.com/profile/17839553974554281468noreply@blogger.comtag:blogger.com,1999:blog-8645528666204974735.post-82388459377724380432009-01-05T13:08:00.000-07:002009-01-05T13:08:00.000-07:00ok, after trying to get through on the phone for 4...ok, after trying to get through on the phone for 4 hours! (Yes, 4!) and calling from 2 different phones I got through to a Stephanie, who found my order and it is currently in "fulfillment" (will be shipped today OR tomorrow. I never got an e-mail over the weekend, my order number does not have a .1 at the end, and my cc has yet to be charged. I got my original confirmation e-mail 15 minutes after the kit went on sale. NOt sure if this helps anyone, but this is where my order stands. Good Luck everyone!~Cyndi~https://www.blogger.com/profile/02913969740199278051noreply@blogger.comtag:blogger.com,1999:blog-8645528666204974735.post-70943408329236739712009-01-05T13:04:00.000-07:002009-01-05T13:04:00.000-07:00Oops I meant to say "mom" not "month".Oops I meant to say "mom" not "month".Unknownhttps://www.blogger.com/profile/02787134988357003282noreply@blogger.comtag:blogger.com,1999:blog-8645528666204974735.post-73623966265833261792009-01-05T13:03:00.000-07:002009-01-05T13:03:00.000-07:00I updated my situation on Becky's blog, but fo...I updated my situation on Becky's blog, but for some odd reason couldn't post here from my blackberry earlier. <BR/><BR/>For all of you saying that some of us have taken this too seriously and that its just a kit; let me assure you its much more.<BR/><BR/>I tried for 2 hrs to get the kit but kept on getting errors @ check out. I never received a confirmation, but my debit card was charged for over $250! It gets better...customer service cannot find my order since I don't have a confirmation #, and pretty much called me a liar about the charge on my debit card. <BR/><BR/>So yes I am frustrated/upset & much more. I now have to call my bank and figure out my next step. <BR/><BR/>But again its just a scrapbook - so I must just take what they did to me & be happy!<BR/><BR/>CK trats us this way because even after this whole mess, people are still blaming us the customers & sending good vibes/prayers/hugs to the ones @ fault.<BR/><BR/>And one more thing! I could never ever excuse any problems or mistakes made by the company I work w/by stating that I'm just an employee, a monthm & wife struggling to manage all of my roles. My clients would never accept that,<BR/><BR/>I am done!<BR/><BR/>--------------------------------<BR/><BR/>PLEASE PLEASE check your Credit Cards & Debit Cards...........Unknownhttps://www.blogger.com/profile/02787134988357003282noreply@blogger.comtag:blogger.com,1999:blog-8645528666204974735.post-36497926669324128962009-01-05T12:46:00.000-07:002009-01-05T12:46:00.000-07:00I understand that these things happen. I was one ...I understand that these things happen. I was one click away from confirming my order for a kit when I got kicked off and didn't manage to get one. I would hope that if more kits are ordered that there is some sort of pre-order so that those of us still out here waiting can possibly get one. Another infuriating part of this is that there were some that ordered more than one kit (either on purpose or by accident) who are selling them on ebay already for $150! They don't even have the kits yet and they are selling them for four times the original price. I also hope that it doesn't take six months to a year for more kits to be ordered since this is a time sensitive kit and many want to get started on this project before the year is already over. Also more communication regarding this issue would be great. Becky has been wonderful on her blog offering what she knows but CK needs to step up and keep us informed better about this issue, Becky only created the kit and she's taking alot of heat for this when she shouldn't be.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8645528666204974735.post-64081343363131304782009-01-05T12:36:00.000-07:002009-01-05T12:36:00.000-07:00You know. It would be nice if they would give us -...You know. It would be nice if they would give us ---OFFICAL-- information on this website. There are so much conflicting information. I really don't want to spend 2 hours waiting for a real person but I would like to hear "officially" that a 1 at the end means it is going through!!! <BR/>I have a one but nothing has been charged to the card.<BR/>We have heard that tomorrow they will start shipping and also that the kit won't be in the warehouse until Friday.<BR/><BR/>HELLO??????? CK - where are you??????lkhullhttps://www.blogger.com/profile/16799032629769368652noreply@blogger.comtag:blogger.com,1999:blog-8645528666204974735.post-74512423389214501692009-01-05T12:33:00.000-07:002009-01-05T12:33:00.000-07:00Yeah, when I had ordered on Monday, I got two emai...Yeah, when I had ordered on Monday, I got two emails that had "thank your for your order" with order numbers, but no other amounts, and when I called and actually go through they said to call back on Monday to see which ones if any went through. Kept the emails and the numbers. Then on Saturday evening like 10:30 at night got the one stating the actual dollar amount, shipping and total, and one of the order numbers, (the first one I tried) has the full order number, then an extra ".1" at the end and that's the actual one that went through and that I've gotten charged for.<BR/><BR/>If you are able to put your phone on speaker and walk around it makes it much easier. The first time I tried to call them on Friday it was about two hours or so also. I was actually amazed that it only took 60+ minutes this morning.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8645528666204974735.post-47584707631396587422009-01-05T11:55:00.000-07:002009-01-05T11:55:00.000-07:00Oh great...I have a confirmation e-mail and number...Oh great...I have a confirmation e-mail and number which I received 15 minutes after the kit went on sale...but no 1 at the end!!! I have been trying to get though on the phone for 3 hours now!~Cyndi~https://www.blogger.com/profile/02913969740199278051noreply@blogger.comtag:blogger.com,1999:blog-8645528666204974735.post-1681952531267578222009-01-05T11:39:00.000-07:002009-01-05T11:39:00.000-07:00Well I just spent 64 minutes on hold, and I'm in C...Well I just spent 64 minutes on hold, and I'm in Colorado. I had gotten an "Order Confirmation" email over the weekend for one of my orders. <BR/><BR/><BR/>I had ordered three kits total, but with all of the problems that had happened, it looked like it went through twice for a total of SIX, which I didn't want. So got the email over the weekend, with an actual dollar amount, and then checked my checking account and the funds have been taken out. <BR/><BR/>The customer service lady said that if you have the order number, of "0000000000.000000.1" and that number ONE (1) at the end then it went through for sure. <BR/><BR/>My order number is ten numbers, (0000000000) then a dot, then six numbers (000000) then dot, then a 1 ONE at the end. That means that it went through and you are for sure getting one, plus the fact that my card has had the funds taken out.<BR/><BR/>Hope everyone was able to get this email for what they ordered, it's still a good idea. They still needed to have this as a pre-order but hopefully this will fix any future KOTM programs.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8645528666204974735.post-2097651279054003922009-01-05T11:07:00.000-07:002009-01-05T11:07:00.000-07:00I will be totally irritated if I do not get ine sh...I will be totally irritated if I do not get ine shipped this week as my card is already charged. I have always read the problems people have ordering and I have never had problems, but I'll tell ya, this will be the last time.amyZhttps://www.blogger.com/profile/16653595716152515627noreply@blogger.comtag:blogger.com,1999:blog-8645528666204974735.post-4574297946484066752009-01-05T11:02:00.000-07:002009-01-05T11:02:00.000-07:00FYI, I originally had an email with an actual doll...FYI, I originally had an email with an actual dollar total on the 1st. I did get through on the phone this morning after about an hour, they confirmed they have my order, but they couldn't tell me whether mine would ship this Friday or in 6 weeks with the second shipment. I can see my charge is already pending on my credit card.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8645528666204974735.post-42686028847272363182009-01-05T10:51:00.000-07:002009-01-05T10:51:00.000-07:00Wow, I just spent 50+ minutes on hold, then all of...Wow, I just spent 50+ minutes on hold, then all of a sudden there was extremely loud static that lasted a couple of minutes, then absolute silence-I had been disconnected. I will not order from CK again, and I will not renew my magazine.Tammyhttps://www.blogger.com/profile/02321779120135168064noreply@blogger.comtag:blogger.com,1999:blog-8645528666204974735.post-77734302522474774412009-01-05T10:17:00.000-07:002009-01-05T10:17:00.000-07:00If you are frustrated with this whole situation yo...If you are frustrated with this whole situation you DO have a recourse. Creating Keepsakes bottom line is revenue! If you cancel your subscription to their magazine (which is already struggling) and stop buying their products then they will no longer have the upper hand.<BR/><BR/>There is NO excuse for poor customer service and it seems that CK could care less. Why should they care? Scrappers like us keep getting treated like meaningless customers and then keep coming back for more! They do not have any motivation to change. <BR/><BR/>This is not the first time CK has screwed up with the KOTM. If we continue to support such a poor organization they will continue to provide this horrible standard of service. <BR/><BR/>The bottom line is CK has NO reason to care! They are getting YOUR hard earned money regardless of how shoddy they treat you.<BR/><BR/>Stop now and be heard!babybshttps://www.blogger.com/profile/00664233034254087068noreply@blogger.comtag:blogger.com,1999:blog-8645528666204974735.post-62464495513757414582009-01-05T10:11:00.000-07:002009-01-05T10:11:00.000-07:00Just off the phone with Customer Service (wait tim...Just off the phone with Customer Service (wait time 72 minutes)...I was one of the $0 orders who received an email around 2am this morning with the actual total including shipping. I was told that although I won't be getting one of the kits they have now, more are being manufactured and it should take around 6 weeks and I'll receive one of them.<BR/><BR/>Just thought some of you might want to know...ellenhttps://www.blogger.com/profile/14237681161196824842noreply@blogger.comtag:blogger.com,1999:blog-8645528666204974735.post-47209266451379314632009-01-05T09:55:00.000-07:002009-01-05T09:55:00.000-07:00I am somewhat encouraged that people rec'd their "...I am somewhat encouraged that people rec'd their "confirmation" email today. I thought per Becky's blog that we should have received one over the weekend if we were for sure getting a kit. I guess they are still sorting thru their mess and trying to figure out who actually gets one??? I can't believe it would actually take this long and apparently the information they are giving Becky is not accurate if they are still sending emails to people.<BR/>I was going to call this morning but have only rec'd a busy signal for the last 30 minutes. Per Marisa she was on hold for over an hour, so I will wait, even though I can't stand not knowing.Cindyhttps://www.blogger.com/profile/03978531765541565393noreply@blogger.comtag:blogger.com,1999:blog-8645528666204974735.post-86686407805972415082009-01-05T09:52:00.000-07:002009-01-05T09:52:00.000-07:00Marisa, don't forget that nobody seems to be answe...Marisa, don't forget that nobody seems to be answering the emails to customer service either. I'm guessing they have the same people handling emails as they do the phone calls, so that would explain it, but it's so weak. I have an order number, an email with all the charges (including shipping), but my card hasn't been charged yet, like others have said their's have. Am I getting one or not? No way for me to find out until I either get one, wait on hold for over an hour, or someone finally gets around to the emails.mhedstromhttps://www.blogger.com/profile/09485680486392279068noreply@blogger.comtag:blogger.com,1999:blog-8645528666204974735.post-86936757836064923282009-01-05T09:26:00.000-07:002009-01-05T09:26:00.000-07:00CK….It is Monday morning and still not update on t...CK….It is Monday morning and still not update on this site! You would think that your first course of business this morning would be to address all of the concerns addressed to this blog & Becky Higgins blog over the weekend. <BR/><BR/>It is absolutely revolting to see that this company as no regard for their customers and the horrible way in which they have been treated these last few days. I am not even sure where to turn anymore for answers to this entire fiasco, since you are directing us to Becky’s blog; however she seems to have absolutely no idea what is going on either. Calling customer service is a WASTE OF TIME. I was on hold for over an hour and finally had to give up and end the call. I have two young children at home and cannot spend my time on the phone for hours before someone picks up. More frustration on my end because you knew how many calls you would be receiving this morning and still you do not have enough staff to handle the volume.<BR/><BR/>This is not a life or death situation…yes, I understand that. I really cannot stand to hear from anyone again that I need to get my priorities straight. This is about how as I customer I am being treated like crap. I cannot and will not accept that!<BR/><BR/>Ps. And one more thing…I know that on Becky’s blog she compared this fiasco to getting a Wii for Christmas. Bad comparison!!!! While trying to buy one for my husband as a present, I did not encounter HORRENDOUS customer service. That is my main concern here!Unknownhttps://www.blogger.com/profile/02787134988357003282noreply@blogger.comtag:blogger.com,1999:blog-8645528666204974735.post-65026059276172982082009-01-05T07:38:00.000-07:002009-01-05T07:38:00.000-07:00I was extremely frustrated by the customer service...I was extremely frustrated by the customer service end of this whole sales event.<BR/><BR/>I was away from home for the New Years holiday, so I first started with a dial up laptop. Since that was too slow I went to the phone lines. It took me several hours to actually get through to the recorded message "we will be with you momentarily" (CK, you really need to look that word up in the dictionary). When my call finally got through, I was on hold for 2 hours. This was a long distance call!!! And then I found out that the product was not even available--the whole time that I was on hold. That is unacceptable. How hard would it have been for CK to change their recorded message to one stating that the product was out of stock? Then we could have all hung up immediately instead of mindlessly wasting our time and money on hold.<BR/><BR/>And why was there not a toll free number posted so that we did not spend a fortune on long distance (the only toll free number that I could find was to CK customer service that we off for the holiday)<BR/><BR/>And please, in the future, avoid holidays for big rollouts like this unless you have the staffing and resources to better manage it.<BR/><BR/>I'm very disappointed that a successful company like yours was blind sided like this. How could you not see this coming? Your magazine and many blogs have been hyping this for weeks. Its a concept that applies to everyone--regardless of there place in life--and regardless of whether or not they are scrapbookers. And it was a good value. And one blog even suggested that we "order early as they are not going to last".<BR/><BR/>All in all, your customer service end of the business dropped the ball and left a lot of us very frustrated and disappointed--and most importantly, poorer as well, without a product to show for it!Georgehttps://www.blogger.com/profile/16566462079856927449noreply@blogger.comtag:blogger.com,1999:blog-8645528666204974735.post-60291623908415577522009-01-05T06:54:00.000-07:002009-01-05T06:54:00.000-07:00I got an email this morning (1/5/09 at 2:01am) con...I got an email this morning (1/5/09 at 2:01am) confirming my order...with all pertinent info and dollar amounts. My original emails just had confirmation numbers only.<BR/><BR/>Maybe more people will get these this morning and some of this mess will be cleared up. Yes, should never have happened but hopefully everyone will know where they stand.debhttps://www.blogger.com/profile/07397674814492304839noreply@blogger.comtag:blogger.com,1999:blog-8645528666204974735.post-46415816918991646322009-01-05T02:04:00.000-07:002009-01-05T02:04:00.000-07:00FYI - I ordered 3 kits (for my 3 adult kids)and re...FYI - I ordered 3 kits (for my 3 adult kids)and received an email with a confirmation number only - no mention of what I had ordered or any dollar amounts). I just (12:30am 1/5/09)received an email that says I am confirmed to receive 3 kits with a total dollar amount of $122.21. The confirmation number matches the original number that I received. While I do hope that I really will receive the kits, I am appalled at the way this whole experience has been handled. The lack of customer service will certainly discourage me from ordering from CK in the future.Kimhttps://www.blogger.com/profile/15851057950258943463noreply@blogger.comtag:blogger.com,1999:blog-8645528666204974735.post-85556355972421699362009-01-05T00:18:00.000-07:002009-01-05T00:18:00.000-07:00I don't even know what to say at this point that h...I don't even know what to say at this point that hasn't already been said but I feel the need to chime in.<BR/><BR/>I love Becky! I love scrapbooking! I was so excited when I was able to purchase one of these kits and then to come to find out that there was a mistake and I don't actually have one is such a huge bummer! <BR/><BR/>Yes, I realize that it's paper and plastic and there are far more important things in the world but what a disappointing way to start the new year. I was hoping for much better from such a reputable company.<BR/><BR/>And I really don't understand the lack of communication within the company. Becky's handing out phone numbers, the magazine is publishing info, and yet the company doesn't know to man the phones and expect calls and orders. REALLY? Sorry, I don't mean to sound bitter but I just don't get it. And apparently I won't be getting a kit either.<BR/><BR/>I really hope CK will make every effort to rectify the situation, make more kits quickly, and give priority to those with an invalid confirmation number, followed by those who weren't even able to get through.MindyShelhttps://www.blogger.com/profile/17026057793629568605noreply@blogger.comtag:blogger.com,1999:blog-8645528666204974735.post-70353479595276260552009-01-04T20:02:00.000-07:002009-01-04T20:02:00.000-07:00The bottom line is that we aren't about to get any...The bottom line is that we aren't about to get any of much-hyped kits anytime soon (if at all), unless we were some of the lucky 365 people that got through (365 is only because it seems that 365 kits were actually available for purchase). So, in light of this and previous mistakes made by CK, I hope that some questions are answered and some issues/problems are taken care of for future releases. I really do believe that if CK continues its current standard of customer service and product availability, that eventually people will get tired of dealing with CK and take their business to another company. CK must realize that they are not the end-all of scrapbooking companies these days. So, the questions that I think need to be answered and issues that need to be addressed are:<BR/> - Were there any customer service reps available for the international callers to order kits? <BR/> - Have ordering procedures been examined and a best practice decided upon for maintaining product availability? It sounds like pre-order is a strong possibility so that CK knows how many kits are desired (rather than guessing). <BR/> - Is the website being analyzed to make sure that their servers can handle high volumes of traffic, especially during a special event/sale?<BR/> - Is a limit going to be placed on the number of kits a person can order? Just look at the eBay auctions - some are going for more than $100!<BR/> - Is the team going to look at dates that are just not conducive to having a sales event (such as NYE) or, if the date is tied to the promotion, make sure that there is adequate support?<BR/> - Is the sales/shopping system going to be reviewed to see if it is adequate to handle customer look-up of order information? Or to allow orders to go through when there is product available (or not available)?<BR/><BR/>These are just a few of the questions that CK needs to address. And some need to be answered and published on CK's website - not some blog. CK also needs to apologize to its customers for this huge fiasco and the loss of their time on a holiday. Thus far, this hasn't been adequately done. I can see CK losing a lot of customers if this type of repeated behavior is corrected.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8645528666204974735.post-90908473201928787462009-01-04T19:45:00.000-07:002009-01-04T19:45:00.000-07:00CK, you've let me down for the last time :(CK, you've let me down for the last time :(Unknownhttps://www.blogger.com/profile/03907221686029112993noreply@blogger.comtag:blogger.com,1999:blog-8645528666204974735.post-871596741908970812009-01-04T19:28:00.000-07:002009-01-04T19:28:00.000-07:00Check out Becky's Blog for her "SUNDAY UPDATE", wh...Check out Becky's Blog for her "SUNDAY UPDATE", which in reality is pretty much nothing.Unknownhttps://www.blogger.com/profile/02787134988357003282noreply@blogger.comtag:blogger.com,1999:blog-8645528666204974735.post-20396189468967799852009-01-04T19:19:00.000-07:002009-01-04T19:19:00.000-07:00I just went to eBay and saw fourteen of the 365 ki...I just went to eBay and saw fourteen of the 365 kits for sale going for as much as $102. Maybe when a kit is this popular there should be a limited quantity per order. Very frustrating to not get a kit and see someone else profiting at my loss!Amyhttps://www.blogger.com/profile/03563586338898930630noreply@blogger.com