January 11, 2009

We want to help you do Project 365!

The KOTM team has been working with Becky Higgins to create a solution for those who want to participate in Project 365. Our solution? We're providing a handful of the Project 365 components in downloadable files! Now you, your friend, your mom, your daughter...whoever... can join the 365 fun right now.

Here's what Becky has to say:

Click here for the downloadable file.

When you click on that link, you'll notice that a file is immediately downloading onto your computer. When you open the folder (called "Project 365"), you will notice a folder of JPGs and a folder with a PDF in it. There are some title page (and ending page) cards, some "week of" cards, some journaling cards, and a couple designer cards (to use as a background when you have smaller memorabilia on some days, instead of a photo). This certainly isn't everything from the kit, but it is definitely enough to help you do Project 365. You'll need to get some 4" x 6" divided page protectors, a 12" x 12" binder, and you're good to go. See the post just below this one for resources.

I realize that everyone has different levels of being tech-saavy, so I'll explain this as clearly as possible so as to not scare anyone away. : )

[ PDF ]

When you open the PDF, you'll notice 7 pages for you to print. For best results, print on a color laser jet printer. Don't have one? Try your local copy shop. When you go to print, the most important thing is to notice that you have the option to change the scale of what you're printing. It's probably set on some default setting right now, like "fit to page" or "shrink to printable area" or something along those lines. You don't want any of these. CLICK ON "NONE". Then print, cut, and use! Of course you'll only need one print-out of the title blocks. Since you'll want several of the "week of" cards and the journaling blocks, just print those specific pages however many times you want. Once you cut everything to the appropriate size (4" x 6"), these will slip right into any 4" x 6" photo album or page protectors (see previous post for people's recommendations on where to find these).

[ JPG ]

For those of you who are a little bit more digital-saavy, and you have some photo-editing software (such as Adobe Photoshop), you're going to love these JPGs. First of all you can print the title cards just as they are. You'll have photo-quality cards and you'll be saving your own ink (printer ink is expensive!). As for the "week of" and journaling cards, simply open the file you want to use in Photoshop, add your text (whatever font & size you want), save it as a JPG, and print it just as you would print any other picture that's a JPG!

Where to print? Most photo-printing services (such as Shutterfly, Snapfish, Scrapbook Pictures, and Costco) will mail your prints right to you. Here's one of the journaling cards, so you can see what to expect, and then a sample of journaling that I did on one of the JPGs:



So you would print this out and then stick it in one of the 4" x 6" slots on the same page as those 2 days' worth of photos. Make sense? Plus -- you could also just print out the JPG journaling blocks as photos, and use a photo-safe pen to handwrite your journaling (instead of typing it in Photoshop).

If you have questions about these downloads, please leave a comment here. If you have alternative suggestions for Project 365, please leave them in the Comments of the LAST post [on Becky's blog here] so that those looking for ideas will see yours there.

If you want to read Becky's complete post on this, you can do so here.

One other note. Because this KOTM blog is new and Becky had done so much preparatory work before Project 365 was even released, we wanted the KOTM blog to be a supplement to all the wonderful things Becky had to say and contribute--she truly is an inspiration! While the KOTM team will continue to share ideas on all the kits here, we thought it best to keep the bulk of the Project 365 information in one place--Becky's blog.

Please note: This is not a "digital" version. You can use it digitally or you can print them directly onto cardstock and use them that way.

January 6, 2009

e-mail address for concerns

Here is the e-mail address for Bill Worner, our Senior Manager over Fulfillment and Distribution: wworner@ckmedia.com. He will address the concerns you've had with Project 365. Please note, for inquiries regarding your orders, please still continue to contact Customer Service.

update

Dear KOTM Customer,

With all the e-mail notifications, many of you have been calling or e-mailing to inquire as to whether or not you are receiving a kit, which has caused an influx of phone calls, and especially e-mails, with our Customer Service department. Generally, the Customer Service department receives a handful of e-mails a day and yesterday they received 1000 e-mails. Suffice it to say, those will take some extra time to go through. The wait time for phone calls is also longer as a result of the influx. However, many of your questions will be answered when you receive your shipping notice with a tracking number—letting you know that yes, your order really did get processed and a kit (or kits) is on its way. Some of you have already started getting these e-mails.

There will be those of you who will remain on a Preorder (possibly worded as "Backorder") status as we await the arrival of the remaining kits in the warehouse within about 4 or 5 weeks. You will then receive a shipping confirmation e-mail with a tracking number. If you did not receive a shipping notice this week, you will be one of those receiving the kit within 4-6 weeks. Your debit/credit card will not be charged until that time. If you did not receive a shipping notice this week and you would like peace of mind in knowing that you are on this Preorder, please call Customer Service on Monday.


We are still looking into what happened with international order/phone line, however, we do know that some international orders were placed.

We are also setting up a special e-mail address shortly so you can address your concerns to management.


We are still looking into whether or not we can do an additional order of Project 365. There are many factors into producing kits that we have to take into consideration.

We are continually trying to work through all these questions and concerns you have. Many of your questions will be answered as you get your final order confirmation e-mail with tracking number. Getting answers do take time. We will continually update this blog when know for sure what the answers are.

We, as the KOTM Team, are making all efforts to ensure the problems that occurred on January 1 are rectified. We apologize for the inconvenience it has caused you.

Sincerely,
The KOTM Team

January 5, 2009

FAQs

We've been working hard to make sure we get as many of your questions both correctly answered and resolved. We understand this has been terribly frustrating and we appreciate your patience as we work through this. As evidence by the message boards, we can see that many of you have received a new e-mail this weekend with your ordering information. If your information (quantity, shipping, etc.) is correct, no further action is needed. If there is a discrepancy, here is the contact information:

E-mail: CreatingKeepsakesCS@Holdenmss.com
Domestic calls: 800.453.1173
International calls: 720.374.3628
[Phone line hours are 7:30 a.m. to 4:00 p.m. MST, M-F]

Here are some answers to a few of the frequently asked questions. Check back here as we know more. Again, we want to make sure that the information we share is accurate. Please be patient as we obtain answers to some of your questions.

Question: Why is there inconsistent information being shared?
Answer: Fullfillment/Customer Service is outsourced to a third party. There was poor communication between CK Media and the Outsourced Company. The lines of communication are being straightened out. Launching on a holiday complicated matters.

Question: I’m curious, how many kits were produced?
Answer: The production quantity was set in October 2008. Conventional Wisdom indicated the economy was softening/slowing, so we were cautious with the order quantity and 4,000 kits were produced. With perfect hindsight it is obvious we underestimated demand, however, in October 2008 this was not so obvious.

Question: Why were there so few of these kits made in the first place? How did you guys not predict that the demand would be thousands more than you made?
Answer: Estimating order quantities is part science, part art. The order quantity for this kit was established in October 2008. We predicted the order quantity would be higher than usual, but tried to balance that with forecasts of a softening macro economy. We did our best, but in hindsight, we were too conservative.

Question: Why can’t you guys just make more kits? There is clearly the demand for it.
Answer: The KOTM kits are produced in China and typically have a 120-day production cycle. For this kit, demand exceeded supply and we are aware that this has caused frustration and disappointment for our customers. We will be contacting our manufacturer in China to discuss options and timing for a possible reprinting. In all manufacturing processes there is a complex interconnection/interdependency along the production chain. Raw materials need to be ordered, production occurs, finished products need to be shipped to the US, they must pass through customs and then be transported to our fulfillment center.

January 2, 2009

update

We just wanted to let you know that we are working on all these questions and concerns. We want to be sure the information we share is accurate, so please be patient with us as we await some answers. We sincerely apologize for the frustrations and the inconsistencies you have dealt with over the past couple days.

The KOTM Team

January 1, 2009

update

3:20 p.m. MST

Dear Kit of the Month customers,
Due to our production process and the way the KOTM program works, we order kits according to what we project our requests will be. We are always working a few months in advance. While we knew this kit would be popular, we were simply overwhelmed by the demand for Project 365. All this interest even caused the website to crash today. Now, as you see, we have sold out in just a few short hours—a new record. We are just as excited as you are about this amazing concept and we want you to be able to save your year’s worth of memories with this wonderful kit. We hear your demands and are making all efforts to have a game plan in place to order more soon.

Please know that the frustrations you’ve expressed—especially today—do not fall on deaf ears. We do hear them as we try to improve the process each time.

Please be patient and stay tuned to Becky’s blog and the KOTM blog for additional information as soon as it becomes available.

Thank you,
The KOTM Team

===========
11:10 a.m. MST
Again, we apologize for your frustration with ordering this kit. It's frustrating on our "little KOTM development team" end as well to see this happen.

Here are answers to a couple questions:

Why is there a $0.00 total?
You won't be charged until the kit ships, so it says $0 until that changes.

Can I order online from Canada?
Yes.

We will continue to keep you updated as we know more information.

===========
10:00 a.m. MST
It appears the ordering site is working, but it may still work slowly due to high demand. Good news is, there are kits still available.

ordering concerns

It sounds like some of you have been able to order the kit while some have not been able to get onto the site. No matter what amount of preparation time we put into making the kit process run smoothly, we can't always depend on the technology to be cooperative. It is possible that the amount of people trying to get on all at the same time has affected the website, including the CKMB even. More than likely the kit is still available, it probably hasn't sold out already, so don't give up trying.

Please be patient with us as we work on the purchasing issue that appears to be happening this morning. We do have people working on it right now, so hopefully you'll soon all be able to purchase the kit without any further issues. We apologize for this inconvenience.

We will keep you updated as we know more.